As a Help Desk, On-line assistance
can easily aid customers in hard to answer questions about products, services
or navigating a website. This benefits everyone involved in the delivery and
use of support services with the following features:
- Automated tracking of all online
requests.
- Identification of problems before
they reach a crisis situation.
- Reduce expensive 800 telephone
costs.
- View history by requestor, priority,
date, operator, etc.
Just imagine the power of 24 hour
real time monitoring of a web site by operators trained to resolve customers'
problems without having to speak to anyone on the phone.
