Enhance Customer Loyalty, Increase
Profits and Sustain Market Share Growth!
The Multiplier Effect!
On average, one unhappy customer will void dissatisfaction to ten
potential customers; who, in turn tell at least five other people. Thus,
about 60 others eventually learned of the complaint. This "multiplier
effect" can cost a company dearly: a total of 61 times the amount of
an
average sale.
Voice Link's
Customer Satisfaction / Loyalty Survey's solicit the
customer's view of your products and / or services, and track repurchase
loyalty to determine their true value, relative to those of competitors. This
proven marketing strategy will allow you to strengthen your relationship
with your customers by showing that you care about what they think. It
also enables you to research additional problems your customer may
have that you may be able to solve.
