One of the main problems people have with Internet companies is the lack of true human interaction. Most of them question the validity of the company itself. They also complain about the slow time in response, and sometimes, the lack of response from Internet companies.

By using one-on-one text chat to help online customers, these problems can be solved with two simple solutions. The call center can offer the use of its operators to handle all incoming phone calls, or field the overflow when company operators are all speaking with customers. These two options may be packaged together, or purchased separately.

On-line assistance provides a virtual answering service/call center on a Web site with the following benefits:

• Deal with customers instantly when they are ready to contact a company.
• Reduce the number of incoming telephone calls to an office.
• Schedule appointments with online customers.
• Compete on an equal basis with large companies.
• Raises company's professional image, while still remaining affordable.

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